We want to hear from you if you have any comments, suggestions or compliments about our services or staff.

How to Complain

Alpha Living’s definition of a complaint aligns with the Housing Ombudsman’s Complaint Handling Code (published July 2020) as: "an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents".

Complaint Handling Code | Housing Ombudsman Service (housing-ombudsman.org.uk)

You can make a complaint using the following methods:

by e-mail: customerexperience@alpha-living.co.uk 

By telephone: 0330 460 9870

In person or in writing to:
Alpha Living HQ
Woodpecker Close
CH49 4AA

Complaints Policy V3 April 2024

PDF - 226Kb

Housing Ombudsman Self Assessment 2024

PDF - 240Kb