85%

Overall Resident Satisfaction

85% of residents who responded are satisfied or very satisfied with the overall service received from Alpha Living

92%

Repairs Satisfaction

92% of residents who responded are satisfied or very satisfied with the repairs service they received over the past 12 months.

88%

Repairs completed on time

88% of residents who responded are satisfied or very satisfied with the time it took to complete their most recent repair

91%

Satisfied with their home

91% of residents who responded are satisfied or very satisfied that their homes are well maintained

92%

Feel their homes are safe

92% of residents who responded re satisfied or very satisfied that their homes are safe

76%

Residents views are listened to and acted upon

76% of residents who responded feel Alpha Living listens to their views and acts upon them

85%

Kept informed

85% of residents who have responded are satisfied or very satisfied that Alpha Living keeps them informed about things that matters to them.

89%

Treated fairly and with respect

89% of all residents who responded agree that Alpha Living treats them fairly and with respect.

78%

Complaints satisfaction

78& of residents who reported a complaint are satisfied or very satisfied with Alpha Living's approach to complaints handling.

84%

Communal areas

84% of residents who responded are satisfied or very satisfied that Alpha Living keeps communal areas clean and well maintained

79%

Positive contribution to their neighbourhood

79% of residents who responded are satisfied or very satisfied that Alpha Living makes a positive contribution to their neighbourhood

83%

Anti-social behaviour

83% of residents reported that they are satisfied or very satisfied with Alpha Living's approach to handling anti-social behaviour.