85.7%

Overall Resident Satisfaction

85.7% of residents who responded are satisfied or very satisfied with the overall service received from Alpha Living

88.8%

Repairs Satisfaction

88.8% of residents who responded are satisfied or very satisfied with the repairs service they received over the past 12 months.

87%

Repairs completed on time

87% of residents who responded are satisfied or very satisfied with the time it took to complete their most recent repair

88.4%

Satisfied with their home

88.4% of residents who responded are satisfied or very satisfied that their homes are well maintained

87.8%

Feel their homes are safe

87.8% of residents who responded re satisfied or very satisfied that their homes are safe

75.8%

Residents views are listened to and acted upon

75.8% of residents who responded feel Alpha Living listens to their views and acts upon them

81.7%

Kept informed

81.7% of residents who have responded are satisfied or very satisfied that Alpha Living keeps them informed about things that matters to them.

83.1%

Treated fairly and with respect

83.1% of all residents who responded agree that Alpha Living treats them fairly and with respect.

57.1%

Complaints satisfaction

57.1% of residents who reported a complaint are satisfied or very satisfied with Alpha Living's approach to complaints handling.

82.2%

Communal areas

82.2% of residents who responded are satisfied or very satisfied that Alpha Living keeps communal areas clean and well maintained

72.4%

Positive contribution to their neighbourhood

72.4% of residents who responded are satisfied or very satisfied that Alpha Living makes a positive contribution to their neighbourhood

87.7%

Anti-social behaviour

78.7% of residents reported that they are satisfied or very satisfied with Alpha Living's approach to handling anti-social behaviour.