Resident Engagement

Residents are at the heart of our services. Your feedback directly influences how we deliver and shape our services. 

To get involved, you can: 

• Join a regular Development meeting with your Alpha Development Manager.
• Join our Scrutiny Panel which meets 4 times a year.
• Respond to our Tenant Satisfaction Measures (TSM) survey. The collection for 2025-26 ended on 31 March 2026, and you can see the detail of our performance for 2025-26 here. We will be re-starting the surveys for 2026-27 soon. 
• Join our annual Resident Conference. This year it was held on Wednesday 16 September 2026 at Thornton Hall Hotel & Spa. Around 200 residents joined us on the day. It's a fantastic opportunity to meet Alpha's Board Members, Senior Leadership Team, along with residents from other developments. 
• You can speak to us in person, by either speaking to your Development Manager or contacting us directly. 

Our Housing Management Team, led by our Director of Operations Sarah, our Head of Housing Chloe, and our Case Manager Bernie visited all our managed developments and invited all residents to our Listening Sessions which were held during April and May 2026, and thoroughly enjoyed meeting everyone. 

Our leadership team is currently (August, September and October 2026) feeding back on the outcomes from the Listening Sessions to our residents by visiting each development. Your Development Manager will be in touch with details of when we will be visiting you, if they haven't already done so.