Director of Operations

Director of Operations

£ 94,158.00

Alpha is seeking an inspiring, values-driven Director of Operations to support our award-winning organisation, which is dedicated to enhancing the lives of older adults through specialist housing and tailored services. Our current Director of Operations, after six years leading a significant programme of change, development and continuous improvement, will be taking up a CEO role in January 2026, leaving a brilliant opportunity for the right candidate here in Alpha.

As a leader in the field of older persons’ housing, we are known for our top-quartile customer satisfaction ratings, financial stability, and dedicated high-performing team. We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents.

Our approach to older persons’ housing has been nationally recognised, having won the Best Older People’s Landlord twice and we are deeply committed to making a meaningful difference in the lives of those we serve.

The incoming Director of Operations, as part of a fresh, small and dynamic leadership team, will have a unique opportunity to support me and our Board to build on our strong foundation, driving forward our quality services to residents, realizing our growth ambitions and being a great ambassador for our organization. As we expand beyond 1,000 homes across multiple local authorities from Liverpool to Leeds, we’re looking for an imaginative and person-centred leader who shares our passion for service excellence and community impact.

Our office hub is based within our flagship extra care scheme, Poppyfields, on the Wirral, and offers a modern, flexible workspace in the heart of our service that supports a hybrid working culture.

Alpha is in a fantastic place with a great future. We want to continue to grow and to offer outstanding services to our residents, and this role offers an exceptional opportunity to support and shape a dynamic, values-led organisation that is making a tangible difference in people’s lives.

If you are a dynamic and experienced specialist housing leader, and you are ready join us, we warmly invite you to review the information pack and submit your application.

Director of Operations Recruitment Pack

To Apply

If you are a dynamic and experienced specialist housing leader, and you are ready join us, please submit a recent CV and a supporting statement no longer than 2 pages demonstrating how you meet the requirements for the role to hr@alpha-living.co.uk ensuring you quote DIRECTOR OF OPERATIONS in the email subject.

Closing Date: 9am on Monday 17th November 2025

We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested applicants to submit their applications as soon as possible to avoid disappointment.

Development Business Partner

Development Business Partner 

£ 52,000.00

As a leader in the field of older persons' housing, Alpha is known for our top-quartile customer satisfaction ratings, financial stability, and dedicated, high-performing team. We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents. 

We are an advocate for older people, speaking out when policy or services just aren’t good enough. We make a difference to our residents by creating exciting, affordable places to live where everyone can thrive, and become the best possible version of themselves. We understand our residents and are deeply committed to making a meaningful difference in the lives of those we serve, driven by our passion and values.

As a values based organisation, our values are our guiding principles. This, coupled with the warmth and strong community spirit of our developments, makes Alpha Living a welcoming and vibrant place to live and work.


About the Role

We are seeking a skilled and motivated Development Business Partner to take a leading role in delivering our new homes programme and identifying future development opportunities that align with our mission and values.

Reporting to the Director of Operations, this is a pivotal role that will influence the growth and sustainability of Alpha. You will lead on the identification, appraise and delivery of land and property opportunities, ensuring that new developments meet Alpha’s design, quality and financial standards. Working closely with the Senior Leadership Team and the Board, you will play a key role in shaping strategic decisions and ensuring all projects are delivered efficiently, compliantly and in accordance with Homes England and other regulatory frameworks.

You will build and maintain productive partnerships with Local Authorities, Homes England, the NHS, landowners and developers, working collaboratively to secure opportunities that support the organisation’s long-term objectives. The role also requires close liaison with internal colleagues across housing, finance and asset management to ensure seamless project delivery, effective budget management and successful handover of completed schemes.

This is an excellent opportunity for a highly motivated professional who thrives on responsibility, values integrity, and is passionate about delivering high-quality, affordable housing solutions that make a real difference in people’s lives.

 
About You

You will need to have extensive experience in housing development or the construction sector, with a comprehensive understanding of the full development process and the associated legislative and regulatory frameworks. You will have demonstrable experience of negotiating land acquisitions and contracts, managing multiple projects simultaneously, and delivering successful outcomes within agreed timescales and budgets.

You will hold a relevant professional or technical qualification and be able to demonstrate a sound understanding of planning policy, procurement processes and building contracts. Experience of undertaking financial viability appraisals would be advantageous.

Strong communication and presentation skills are essential, as you will be required to represent Alpha in meetings with key stakeholders, community groups and partners. You will be self-motivated, analytical and commercially aware, with the ability to make informed decisions and provide clear, evidence-based recommendations.

Above all, you will share and demonstrate Alpha’s organisational values. You will be bold and brave in your thinking and approach; compassionate in your dealings with others; honest in your communications and decision-making; and positive in your outlook, contributing to a culture of collaboration, inclusion and continuous improvement.

A full UK driving licence and access to your own vehicle are essential for this role.

Development Business Partner Job Description And Person Specification

To Apply

If you are a dynamic and experienced development professional and you are ready join us, please submit a recent CV and a supporting statement no longer than 2 pages on how you meet the requirements for the role to hr@alpha-living.co.uk ensuring you quote DEVELOPMENT BUSINESS PARTNER in the email subject.


Closing Date: Friday 14th November.

We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested applicants to submit their applications as soon as possible to avoid disappointment.

Case Manager

Case Manager - 12 Months Fixed Term

£34,300.00

We are seeking an experienced and dedicated Case Manager to join our Housing Team on a 12-month maternity cover contract. This is an excellent opportunity for a confident, compassionate and capable professional to deliver a high quality, customer focused service across our housing portfolio.

As a Case Manager, you will take responsibility for managing customer enquiries, safeguarding concerns and complaints, ensuring that all issues are resolved efficiently, sensitively, and in line with statutory and regulatory requirements. You will work to ensure that every customer interaction reflects Alpha Living’s values, providing a seamless and person-centred service that meets the diverse needs of our residents.

You will take ownership of cases from initial contact through to resolution, maintaining accurate records and delivering timely, clear communication at every stage. The role also involves acting as a safeguarding lead, ensuring that concerns are managed in accordance with policy and best practice, while liaising closely with Adult Social Care and external partners. 

The Case Manager will play a key role in ensuring that learning from complaints and safeguarding cases informs continuous service improvement, contributing to performance monitoring, data analysis and the delivery of excellent outcomes for residents.

 
About You

The ideal candidate will be an organised and empathetic professional with proven experience working in a customer focused environment. You will be confident managing complex cases and able to build effective working relationships across departments and with external agencies.

Ideally, you will have understanding of housing and safeguarding or experience of working in a similar environment. You will need to have excellent interpersonal and communication skills, and strong IT skills. Knowledge of using Housing Management Systems (Civica CX) is desirable. 

You will be comfortable working independently while contributing positively to team collaboration. A commitment to equality, diversity and inclusion, along with alignment to Alpha Living’s values, is essential.

This is a rewarding opportunity to join a values led organisation that puts people first. You will be part of a supportive team committed to continuous improvement and delivering exceptional outcomes for our residents. If you are an ambitious and driven individual looking for a new challenge, this is a unique opportunity to join Alpha Living at an exciting time. With ambitious growth plans and significant projects on the horizon, you will play a crucial role in shaping its success.

Applications are welcomed from candidates of all backgrounds. Alpha Living celebrates the rich diversity of its residents and colleagues and is committed to an inclusive and empowering environment for all.

Closing Date: Friday 14th November. We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested applicants to submit their applications as soon as possible to avoid disappointment.

Case Manager Job Description

To Apply

If you are ready join us, please submit a recent CV and a supporting statement demonstrating how you meet the requirements for the role to hr@alpha-living.co.uk ensuring you quote CASE MANAGER in the email subject.

Closing Date: Friday 14th November.

We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested applicants to submit their applications as soon as possible to avoid disappointment.

 

Senior Fire Safety and Compliance Business Partner

Senior Fire Safety & Compliance Business Partner - Fixed Term until April 2026

Salary: £37,000.00

In this role, you’ll take the lead on fire safety, health and safety, and property compliance across our housing portfolio. You’ll advise and support colleagues on all matters relating to statutory and good practice compliance, ensuring that we meet our obligations as a responsible landlord under emerging building safety legislation.

You will oversee compliance servicing programmes covering fire safety, asbestos, gas, electrical, water hygiene, lifts and more. You’ll act as a  our competent person, liaising with the Fire Service and other external stakeholders, supporting inspections and investigations, and ensuring all required records, certifications and audits are maintained.

This role also has a real people focus. You’ll work with our development managers to raise awareness of safety responsibilities, support the design and delivery of training, and making sure our residents feel safe and confident in their homes.

This is an excellent opportunity for a highly motivated professional who thrives on responsibility, values integrity, and is passionate about delivering a high-quality service. If you’re passionate about making a tangible difference, shaping safer environments, and embedding compliance excellence across housing, we’d love to hear from you.

Job Description Senior Fire And Compliance Business Partner

To Apply

If you are ready join us, please submit a recent CV and a supporting statement demonstrating how you meet the requirements for the role to hr@alpha-living.co.uk ensuring you quote SENIOR FIRE BP in the email subject.

Closing Date: Friday 14th November.

We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested applicants to submit their applications as soon as possible to avoid disappointment.