The Social Tenant Access to Information Requirements (STAIRs) for social housing in England is now live. Alpha is required to publish certain information relating to the management of our residents' homes. From 1 April 2027, tenants will also have the right to request information about their tenancy and the management of social housing that is not included in the Publication Scheme. We will share some more detail closer to the date, including how to ask for information and what types of information you can request.
Our STAIRs Publication Scheme should help residents find information about the management of their homes, helping residents understand how decisions are made, how services are delivered and how we're performing.
Alpha is committed to being open and transparent, and to make it easier for our residents to access information about the services we provide.
If a resident believes information that should be included in our Publication Scheme is not currently available, please contact us at governanceteam@alpha-living.co.uk.
We will review your request and assess whether the information falls within the scope of the Publication Scheme requirements. We will provide a response and advise you of the outcome within 30 days of receiving your request.
Alpha owns nearly 1000 homes. We are a smaller housing association and specialise in providing sheltered and extra care accommodation for people aged 55 years and above.
- You can find out more about who we are by visiting About Us.
- Alpha is led by a skills based Board, who set the strategic direction of Alpha. You can find our latest Corporate Plan here. Details on our members can be found here.
- You can meet our Senior Leadership Team here.
- The Rules of Alpha are publicly available on the Financial Conduct Authority's Mutuals Public Register.
- Our Vision, Mission and Values can be found here.
How our residents help shape our services
Listening to our residents helps us understand what it is like to live in our homes. It also helps us learn what matters to you and where we can improve. There are different ways to get involved and provide your feedback, visit our Resident Engagement page to find out more.
We are in the process of co-producing our new Resident Engagement Strategy with the help of our residents. Once approved by Board, we will link the policy here.
Complaints Process
You can find out more about our complaints policy and process, how we comply with the Housing Ombudsman's Complaints Handling Code on our Compliments, Complains and Feedback page.
Every year, we publish our Annual Report and Financial Statements. The report explains:
- Our financial position
- How we have spent money
- The work we have delivered
- Our performance and priorities
- How we manage risks and make decisions
- Our audited financial statements.
You can find a copy of our Annual Report and Financial Statements for 2025/26 here.
Our Corporate Plan explains what we want to achieve between now and 2028 and how we will do this.
Our Annual Report and Financial Statements shows the progress we have made over the last year, how we have performed and how we are delivering on our priorities.
As Alpha (R.S.L.) Limited is a smaller housing association with under 1000 homes, although we are regulated by the Regulator of Social Housing, we do not currently have a regulatory judgement and/or gradings.
We publish our Tenant Satisfaction Measures annually.
Our financial performance is available to read in our Annual Report and Financial Statements and sets out how we are performing compared to our peers.
Complaints and Learning from feedback
We know we do not always get things right. When that happens, we want to put things right.
Our Compliments, Complaints and Feedback page explains how to make a complaint, what you can expect from us, and how we handle complaints in line with the Housing Ombudsman's Complaints Handling Code.
We also share what we have learned from complaints and feedback, and the improvements we have made as a result. You can find out more by reading our annual complaints and service improvement report, including our annual self-assessment against the Ombudsman's Complaints Handling Code. Our Board also publishes an annual response after considering the complaints and improvement report.
Our website provides a description of our services and we've included a link to each page below for you to read what we do and the services we provide.
Health and Safety Performance
You can read more about how we are performing on our latest Tenant Satisfaction Measures page. This includes information about health and safety checks, such as gas, fire, asbestos and water safety.
Policies relating to the Management of Social Housing
Here's a direct link to the policy page on our website.
Our STAIRs policy will be published once it has been approved by Board.
