Coronavirus – an update for Residents and their family
Following the latest guidance from Government we want to make sure that residents and their families are aware of everything we are doing to support people through these difficult times.
Our absolute priority is the safety of our residents and colleagues.
Staying at home
Everyone must now stay at home to stop the spread of Coronavirus. This is incredibly important.
Residents over 70 or people with underlying health conditions need to stay at home for 12 weeks and only go out if you have a health appointment. This it to protect them and to safeguard you and the NHS.
Residents under the age of 70 and without any underlying health conditions must stay at home for a minimum of three weeks and can only leave home for a limited number of reasons.
Details on the Government guidelines can be found here.
We’re asking all of our residents and their loved ones to reinforce this message wherever possible.
Our communal lounges are closed to activities and we are urging people to following the guidance on social distancing and keep two meters apart so we can all stay safe.
We’re here to help
We know this is a worrying time. We will continue to offer residents all the support we can so that they can follow the Government’s advice. Alpha staff will:
- Do shopping and run errands
- Keep in touch with residents by phone
- Keep developments clean and make sure we stick to excellent hygiene standards
If you have any questions or concerns at all please contact us and we’ll be happy to discuss them with you.
We know our residents love seeing their family and friends. However, we are asking people to avoid visiting our developments wherever possible for the coming weeks.
Unfortunately keeping apart is the only way to stop the spread of the virus.
Our development-based staff will support residents however they can to keep in touch with oved ones in different ways.
We know that some residents will need visitors for medical assistance or personal help that is unavoidable.
Please don’t hesitate to get in touch if we can help in any way.
You can call Alpha on 0151 346 1598 or email firstname.lastname@example.org.
Residents can also speak to their Development Manager or any Alpha staff in your development.
Our access to letters we receive in the post could be limited at this time.
We must all do all we can to look after ourselves and our loved ones. Everyone at Alpha would like to thank all of our residents for their patience and understanding.